Before getting in touch with us, please take a look at our comprehensive Help section. You’ll find most of your questions will be answered there. If you still require information regarding your card, then please contact us using one of the methods below. Please ensure you quote your account number

You can email us at the following addresses for more specific enquiries.

To contact us by post:

360money Customer Services, PO BOX 3883, Swindon, SN3 9EA.


Your feedback is really important to us. We want to make sure we always deliver the very best service. We also want to constantly improve our service to you.

For us to do this, please let us know what you think about OPTIMUM using the form above, or simply e-mail us at:

Many thanks in advance for your feedback.


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Simple, secure shopping with the OPTIMUM Prepaid MasterCard




Choose the best way to load your card with the funds you need including debit card, bank transfer or any PayPoint or Post Office location.


Need help? View our FAQ section VIEW FAQ'S

The Optimum Prepaid MasterCard® is issued by PrePay Technologies Limited pursuant to license by MasterCard International Incorporated. This card is an electronic money product. PrePay Technologies Ltd, is authorised and regulated by the Financial Conduct Authority for the issuance of electronic money (FRN 900010). MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.