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The OPTIMUM Prepaid MasterCard is very simple, but if you have any problems or questions, here’s everything you need to know about the card and how it all works.

About OPTIMUM

What is OPTIMUM?

The OPTIMUM Prepaid MasterCard® isn’t a debit card, but it can be used in exactly the same way to shop online, by phone or in high street stores, at home or abroad.

It’s a card that you load with money before you shop. If it’s running low you simply load more cash onto it, and you don’t need a bank account or a credit check to get one.

What is the relationship to the Orange Cash programme?

The Orange Cash programme was taken over by PrePay Technologies, the issuer behind the OPTIMUM programme, on 1st October 2015. Orange Cash customers transferring over to OPTIMUM can enjoy many of the same benefits and features they had on the Orange Cash programme. The key difference is that customers are not able to load their card in EE stores, and they are not able to collect Orange reward points on the programme. Customers can still load their cards at Post Office and PayPoint locations and via debit/credit card and bank transfer online or via the app.

I am an old Orange Cash cardholder. What is changing with the transfer to OPTIMUM?

Your account is now an OPTIMUM Contactless Prepaid MasterCard, issued by PrePay Technologies Ltd. Any balance on your old Orange Cash account will be automatically transferred to your new OPTIMUM account. You can use your new OPTIMUM card to shop in all the places where you used to use your Orange Cash card.

The key changes are that you will not be able to load your card at EE shops – although you will be able to load through the Optimum app and your Optimum online account, in the Post Office and anywhere you see the PayPoint logo. The Orange Cash Rewards Programme has also ended so you will not be able to collect reward points with your new OPTIMUM card. Please see the OPTIMUM Terms & conditions here for full details of all the changes.

What are the benefits of OPTIMUM?

No credit checks

  • It’s quick and simple for anyone to apply. It’s perfect if you don’t want, or can’t get, a credit or debit card.

No bank account required

  • It’s not tied to a bank account so you can keep funds completely separate. You can even have your wages transferred directly into your OPTIMUM account if you wish. See the How it works page for more details on this Load option.

Total control

  • You can only spend the money you’ve loaded onto your card so you don’t have to worry about going over budget.
  • Managing your money is even easier with the OPTIMUM online My Account and myoptimum card app. You can view your balance, load more cash, see your transactions, get balance notifications and set alerts to really keep on top of your spending.
  • For cards with spending limits, we will automatically send you email and SMS alerts to keep you up to date on how you’re using your card.

Send money to friends

  • You can transfer money to a friend or family member’s OPTIMUM card from your OPTIMUM online account

Contactless & Chip and PIN technology

  • Your card is contactless, so when you’re buying on the high street you don’t need to spend time entering your PIN in stores that have contactless payment terminals. Simply tap your card for any amount up to £30 wherever you see the contactless symbol and you’ll be good to go. Your card also has Chip and PIN security which can be used for those payments over £30, or in stores which do not have contactless payment terminals.

Covered for loss and theft

  • You’re protected if you lose your card or it gets stolen, as long as you report it straight away. Just call us immediately on 0203 130 4913, and we’ll block others from using it. Alternatively go into the lost/stolen/damaged section in your OPTIMUM online account and complete the form. If you would like a replacement card, we’ll then transfer your balance onto it and get it sent out to you within 7 to 10 working days. A charge of £5 for the replacement card will be debited from your balance or when you next load.

What is contactless payment technology?

Your OPTIMUM card comes with contactless payment technology for quick and simple purchasing – no more digging in your pocket for spare change.

Simply tap your card for any amount up to £30 wherever you see the contactless symbol.

It’s already available in thousands of shops and restaurants. Find your nearest retailer accepting contactless payments here.

Your card also has Chip and PIN security which can be used for those payments over £30, and also in stores which do not have contactless payment terminals.

How much does it cost?

The costs to get and use the card are outlined on our Costs page.

What’s a card with reduced spending limits/a Restricted card?

We’re legally required to confirm your identity when we receive your application. As long as we can do this, you’ll receive a card that allows you to shop online and in the high street, as well as withdraw money from ATMs. The maximum balance you can have on the card at any one time is £5,000.

If we’re not able to fully confirm your identity, you may* receive a card that still lets you shop everywhere, but has a total spending limit of £1,600 a year (up to £600 of this can be withdrawn from ATMs). The single transaction limit is £600. If you’re happy with this, you don’t need to do a thing.

If you’d like to upgrade your card, we’ll need you to send us certain documents to confirm your identity. Please see the Details section of our Costs page for more information on upgrading your card. There’s a £5 admin fee for this identity check, that’s taken from your card balance.

Please note, if you’re given a card with a reduced spending limit and don’t want to go ahead, you can still change your mind. Contact us before activating your card, or within 14 days of activating it, and we’ll cancel your card and refund your £5 application fee, if applicable, and any remaining balance on the card.

*We can request identification at anytime before issuing you with a card.

Do I pay interest on the card?

No, you do not pay any interest on the card; it’s like a debit card.

Getting OPTIMUM

Who can get a card?

Anyone over the age of 13 can get a card, as long as we can verify your ID. If you are under 18 we strongly advise you to ask your parent or guardian’s permission before applying for a card.

Do I need a bank account to get a card?

Absolutely not. That’s one of the great things about OPTIMUM – there are no credit checks and no other accounts required to be eligible.

Do I require ID to get a card?

Further ID may only be required if you receive a card with a reduced spending limit and wish to upgrade. However, we have the right to request for your ID at anytime. If you’d like to upgrade, we’ll need you to send us certain documents to confirm your identity. Please download the Upgrade form for more information on upgrading your card. There’s a £5 admin fee for this identity check that’s taken from your card.

Please note, if you’re given a card with a reduced spending limit and don’t want to go ahead, you can still change your mind. Contact us anytime before activating your card, or within 14 days of activating it, and we’ll cancel your card and refund your £5 application fee if applicable and any remaining balance on the card.

How do I pay for OPTIMUM?

The OPTIMUM prepaid MasterCard is only £5 to buy. You can pay for your card:

With an SMS text message*

Text the word APPLY to 82023. You will then be sent a unique code to enter at the payment stage and the £5 application cost will be taken from your top up credit.

*Your network provider may charge you for sending a premium SMS

If you have any problems using the text message application process please call 01793 744450.

By debit/credit card

When you’re at the payment stage of your OPTIMUM online card application, you can pay for your card by debit/credit card. (Additional 4% fee for credit card payments)

How can I get/apply for OPTIMUM?

Just click on the “APPLY” button on this page. You will then be asked to complete a simple online form, make a payment, and once accepted successfully your card will be sent out to you in the post within 7-10 working days.

Getting started

How long will it take for my card and PIN to arrive?

Cards normally arrive within 7-10 working days. We’ll provide your PIN when you call us to activate your card.

What is a PIN?

Your Personal Identification Number (PIN) is a 4 digit code you receive from us when you call us to activate your OPTIMUM card. You’ll be asked to enter this when withdrawing cash at ATMs and at Chip & PIN terminals when paying with OPTIMUM. Always keep your PIN secure and do not share with anyone.

What do I need to do when my card arrives?

In 3 simple steps you’ll be ready to start using your card:

Activate your card

Remove your card from the letter and sign it.

Underneath your card you will find a unique activation code.

Call 0203 130 4913 and follow the activation instructions.

We’ll give you a 4 digit PIN (Personal Identification Number) over the phone – just commit this to memory.

2. Register your card

Click here and follow the instructions. You will them be able to load and manage your account online.

3. Load it up and start shopping

You can load your card via the OPTIMUM app, or in the ‘top up account’ section of your online account, at a Post Office® branch or PayPoint outlet.

You can now start using your card, anywhere in the world wherever MasterCard® is accepted, on the high street, online and over the phone.

How do I change my PIN?

You can change your PIN to something more memorable at most UK ATMs*.

* 20p charge applies.

What happens if I forget my PIN?

All you have to do is go into your OPTIMUM online account and follow the instructions in the ‘View PIN’ section.

Can I make payments for more than £30?

If the payment is contactless then £30 is the maximum spend possible per transaction, but you can use your chip and PIN facility to make payments for amounts more than £30.

Loading money onto OPTIMUM

What does loading mean?

This is when you put a set amount of money onto your OPTIMUM card. It can also be referred to as ‘topping up’ your card.

How do I load my card?

You may load your Card(s) up to a maximum balance of £5,000 per Account if you hold a Full Card and up to a maximum balance of £1,600 per year if you hold a Restricted Card.

Visit our Costs page to see the methods by which you can pay for and load up your Card.

If you opt to load your Card via the OPTIMUM App, you can:

(i) load your Card without having to re-enter your registered debit or credit card details, until such time that you choose to remove your registered payment details;

(ii) configure the OPTIMUM App to send a notification to advise you (a) when a load has been made to your Account; (b) when your Available Balance is low according to your set limits and; (c) to action a load on your Account. We reserve the right to suspend or terminate the right to load your Card at any time without notice.

What's PayPoint?

You can load money onto your card wherever you see the PayPoint logo.

You’ll see it in certain shops and garages near you. There are over 22,000 places around the UK with PayPoint. Just look for the PayPoint logo.

You can find your nearest PayPoint agent here before you go out.

If you’ve got your card, hand it over along with the money you want to put on it. The shop assistant will put your details into the PayPoint machine and the funds are immediately loaded onto your card.

How do I find my nearest PayPoint?

Go to www.paypoint.com/en-gb

How long does it take for a load to appear on my card?

It depends on how you choose to load up your card:

Load your card by debit card via the app/OPTIMUM online account:
Balance available immediately

Load your card by credit card via the app/OPTIMUM online account:
Balance available immediately

Load your card by direct transfer from your UK bank account:
Balance available same business day*

Load your card at any shop where you see the PayPoint logo:
Balance available usually immediately

Load your card at any Post Office® branch:
Balance available next business day*

* Business days are Monday to Friday 9am to 3pm UK time, not including UK Bank Holidays

Using your OPTIMUM card

Where can I use my card?

You can use it just like you would a debit card and wherever you see the MasterCard® Acceptance Mark, in over 36 million places, in over 210 countries worldwide. Use it to shop safely online, by phone and on the high street.

Can I use my card to withdraw money from ATMs?

Yes, you can use your OPTIMUM card just like a debit card. You can withdraw money from ATMs (fees apply*). You can withdraw up to £250** each day.

* The cost of a cash withdrawal is 2.95% in the UK with an additional 2.75% added overseas.
** Some Merchants or ATMs may have lower limits.

Are there any limits I should be aware of?

If you have a card with a reduced spending limit, the maximum amount you can load is set at £1,600 within any 12 month period, with up to £600 in a single transaction. There will also be a limit of £600 in ATM withdrawals per year. Additional cards cannot be added to your account.

For cards with no spending limits, the maximum balance you can have on your card at any one time is £5,000. Up to 4 additional cards are allowed per account, but these must all be linked to one mobile phone number.

For both cards, the minimum load is £10 at a Post Office® branch and PayPoint outlet. The maximum you may load is £500 per transaction at a Post Office® branch, £499.99 per transaction at a PayPoint outlet. You can also load your card by debit or credit card through your online account or via the OPTIMUM app. The minimum you can load is £20 by debit or credit card up to a maximum of £500 per day.

You can withdraw up to £250* each day out of ATM’s (fees apply**).

* Some Merchants or ATMs may have lower limits.
** The cost of a cash withdrawal is 2.95% in the UK with an additional 2.75% added overseas.

How can I upgrade my card?

If you have a card with a reduced spending limit, it means that you are limited as to how much you can spend and load. There’s a maximum spending limit of £1,600 a year, of which up to £600 can be withdrawn from an ATM and up to £600 can be spent on a single purchase.

However, if you’d like to have up to a £5,000 balance on your card at any one time, with no limit as to what you can spend, all you need to do is apply for an upgrade.

To get the ball rolling, we’ll need to carry out an identity check. To do this you’ll need to send just two documents, one item from list A and one from list B. You can download the lists and further information here. You will then need to send them with a covering note, specifying that you want us to upgrade your card, to:

OPTIMUM Prepaid MasterCard,
PO Box 3883,
Swindon
SN3 9EA

There’s a £5 admin fee for a postal identity check and card upgrade. Just make sure you’ve got enough cash on your card to cover this before you send any documents.

How can I set up my OPTIMUM account online to manage my money?

To setup your online account, just click on the “LOGIN” button at the top of this page.

It’s really easy to set up and only takes a few minutes – just answer a few security questions and you’ll be good to go. Then you can check your balance, see statements, load funds and update your details.

Can I manage my account from my mobile phone?

Yes, of course. Once you’ve downloaded the OPTIMUM app and followed the simple registration, you’ll be able to easily manage your money on the move. With it you can:

  • Check your current OPTIMUM card balance and view your latest transactions.
  • Load your card instantly from a debit card, credit card or voucher.
  • Set notifications for when your balance falls below a certain level.
  • Receive a message when money is added to your account.

Alternatively, once you’ve set up your online account from your PC, you can access the main functions using the internet on your phone*. That’s your balance, your last three transactions, a mobile top up function and loading funds onto another OPTIMUM card. You will be taken to the main website where you can click on “LOGIN” and once past security you will be able to access the main functions.

* There is a £1 charge per call for calling a Customer Services Advisor

Are there other ways to manage my account?

We’ll send you SMS alerts so you can keep track of your account activity (cards with reduced spending limits only). Alternatively call 0203 130 4913* and select the relevant option.

* There is a £1 charge per call for calling a Customer Services Advisor

What do I do if I’ve forgotten my OPTIMUM online account login details?

If you’ve forgotten your username, password and/or memorable date please click on the ‘Forgotten password’ link on the Login page and follow the instructions. Once you’ve filled in all the relevant fields and clicked on ‘Submit’, you’ll be given a unique four digit activation code (please make note of this) and also an e-mail will be sent to the e-mail address which you’ve registered with us. Once you receive this e-mail, simply follow the steps described, so that you can log in. During the process, you will be required to enter the activation code that you’ve been given.

What is loading/transferring to another card?

You can move cash from your OPTIMUM card to friends and family who also have an OPTIMUM card. All you have to do is set them up in the ‘Make a payment/Load another card’ section of your OPTIMUM online account. Then, when you want to send them funds, just select the relevant identifier, the amount you want to send them and confirm for the funds to be transferred. You can track all these transfers under the Payments section in your online account.

Can I take out additional cards and how many?

You can take out up to four additional cards (not available for cards with spending limits) – you’ll just need to verify the main cardholder. For example, you might want each member of your family to own a card. You might just want to have cards for different uses. It costs £5 for each additional card and your spending limit and balance will be shared across all cards on your account.

You can order additional cards through your online account once you’ve received your main card and created your OPTIMUM account online.

What if some of my personal details change?

Just go into the ‘Change details’ section of your OPTIMUM online account, select the relevant section, make the changes and click on the “Update” button. To ensure you always have the best service from us, please make sure your details, including your mobile phone number, are up to date.

Please note – if you want to change your name or your address within 3 months from application you will need to send us two documents, one item from list A and one from list B from the table. You can download the lists and further information here. You will then need to send them with a covering note, specifying that you want us to update your contact details to:

OPTIMUM Prepaid MasterCard,
PO Box 3883,
Swindon
SN3 9EA

Can I use my card abroad?

Absolutely, you can use OPTIMUM card in over 36 million locations, in over 210 countries worldwide, wherever you see the MasterCard® Acceptance Mark. The charges for overseas transactions and cash withdrawals are:

Overseas card transaction: 2.75%
Overseas cash withdrawal: 5.70%*

* The cost of a cash withdrawal overseas is 2.95% (the UK fee) plus an additional 2.75%.

What do I do if my card is lost or stolen and how long will it take for it to be replaced?

If your card is lost or stolen, call us immediately on 0203 130 4913*, and we’ll block others from using it. There are no charges for reporting your card lost or stolen. Alternatively go into the lost/stolen/damaged section in your OPTIMUM online account and complete the form. If you would like a replacement card, we’ll transfer your balance onto the new card and get that sent out to you within 7 to 10 working days. A charge of £5 for the replacement card will be debited from your balance, or when you next load.

* We’re available 8am – 7pm Monday to Friday, and 9am – 5pm Saturday.

How do I cancel my card and are there any cancellation fees?

If you want to cancel your card, please email us at customerservice@360money.com or call us on 0203 130 4913* and press 5.

* We’re available 8am – 7pm Monday to Friday, and 9am – 5pm Saturday.

If you cancel your card before activating it, or up to 14 days after the date of activation (during the Cancellation Period), we will refund your application fee, if applicable, and any available balance on your card.

There’s no charge for cancelling your card. However, if you cancel you card after the Cancellation Period, you will be charged a £5 redemption fee if you choose to redeem any money remaining on the card.

Using your OPTIMUM app

What can I do on the app?

An easier question would be ’what can’t I do?’ because, after a simple registration, the app gives you full control over your card. With it you can:

  • Check your current OPTIMUM card balance and view your transactions.
  • Load your card instantly from a debit card, credit card or voucher.
  • Set notifications for when your balance falls below a certain level.
  • Receive a message when money is added to your account.

How do I login to my OPTIMUM app?

If you’ve already registered on the ‘Myaccount’ section of our website, all you need to do is enter the following details:

  • Username
  • Password
  • Memorable date

After that you’ll be asked to create a passcode, which will give you quick, secure access from then on.

What if I haven’t registered on the website yet?

Not to worry. Simply enter the following details in the app:

  • Card number
  • Date of birth
  • Email address
  • Memorable date
  • Create a username
  • Create a password
  • Create a security question

You only need to do this once and when you’ve finished you’ll have everything you need to get started with the app.

How do I log out of my OPTIMUM app?

Just press the home button on your phone and you’ll be logged out of the app. You’ll also be automatically logged out if you leave it open for more than a few minutes. To keep your details safe, the app will ask for your passcode every time you return to it.

What if I’ve forgotten my passcode?

If you have forgotten your passcode, just go to the ‘Forgotten passcode’ section and enter a few security details and a new six digit passcode and you’ll be good to go.

If you’ve incorrectly entered your passcode three times, not to worry – you’ll be asked to login in with your username, password and memorable date, which you entered at registration.

What should I do if I have a customer service query about the app?

To speak to a customer service advisor:

* There is a £1 charge per call for calling a Customer Services Advisor. Lines are open Mon – Fri 08:00 – 19:00 and Sat 09:00 – 17:00.

Register

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The Optimum Prepaid MasterCard® is issued by PrePay Technologies Limited pursuant to license by MasterCard International Incorporated. This card is an electronic money product. PrePay Technologies Ltd, is authorised and regulated by the Financial Conduct Authority for the issuance of electronic money (FRN 900010). MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

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